Welcome to Chantallè Aesthetics (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://chantalleaesthetics.com.au/.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Effective Date: May 26, 2026
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the site includes:
Personal Data
- Contact Information: Name, email address, phone number, and other information you provide through contact forms or inquiries.
- E-commerce & Order Information: Product orders, shipping addresses, billing information, and transaction details for processing sales of goods and services.
- Marketing Data: Email address and communication preferences for newsletters and promotional materials.
Technical Data
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages visited, time spent on pages, click data, and other usage statistics.
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies.
2. How We Use Your Information
We use the information we collect or receive:
- To provide, operate, and maintain our website
- To improve, personalize, and expand our services
- To communicate with you and respond to your inquiries
- To process transactions and send transaction notifications
- To send you marketing and promotional communications (with your consent)
- To analyze usage trends and gather demographic information
- To prevent fraudulent activity and enhance security
- To comply with legal obligations and enforce our terms
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Help us understand how visitors interact with our website
- Marketing Cookies: Track visitors across websites to display relevant advertisements
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
4. Third-Party Services
We may use third-party service providers to help us operate our website and administer activities on our behalf. These third parties have access to your personal information only to perform specific tasks and are obligated not to disclose or use it for any other purpose.
Third-Party Services We Use
- Google Services: We use Google Analytics to analyze website traffic, Google Ads for advertising, and/or Google Maps for location services. Google’s privacy policy is available at https://policies.google.com/privacy.
- Facebook/Meta: We use Facebook Pixel and/or social media plugins. Facebook’s privacy policy is available at https://www.facebook.com/privacy/explanation.
- Email Marketing: We use email marketing services to manage our newsletters and promotional emails. These services may track email opens, clicks, and engagement.
- Payment Processors: We use third-party payment processors to handle financial transactions securely. We do not store your complete payment card information on our servers.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using SSL/TLS protocols
- Regular security assessments and updates
- Restricted access to personal information on a need-to-know basis
- Employee training on data protection practices
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Privacy Rights
Under the Australian Privacy Principles (APPs), you have the following rights:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal information under certain circumstances
- Right to Restrict Processing: Request limitation of how we use your data
- Right to Data Portability: Request transfer of your data to another service
- Right to Object: Object to certain types of processing, including direct marketing
- Right to Withdraw Consent: Withdraw your consent for data processing at any time
To exercise any of these rights, please contact us at info@chantalleaesthetics.com.au. We will respond to your request within a reasonable timeframe.
7. Children’s Privacy
Our website is not intended for children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can delete such information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
- Posting the updated policy on this page with a new “Effective Date”
- Sending an email notification to the address associated with your account (if applicable)
- Displaying a prominent notice on our website
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: info@chantalleaesthetics.com.au
- Website: https://chantalleaesthetics.com.au/
We will make every effort to resolve your concerns promptly and fairly.